There are a number of ways for you to get into direct contact with Carl Stahl Kromer support. We are happy to answer your questions in a personal interview. We will help you competently and individually and give you extensive information about us, our products, and our distribution channels.
Carl Stahl Kromer is a globally active company with multilingual staff. Our team can speak the following languages fluently: German, Spanish, Italian, Mandarin, French, Portuguese, Turkish, and Polish.
We will, of course, treat your data with strict confidentiality and not pass it on to third parties.
Carl Stahl Kromer GmbH
D - 79288 Gottenheim
Phone: +49 (0) 7665 / 50207-0
Fax: +49 (0) 7665 / 50207-22
E-mail: freiburg carlstahl.com
Our support team is comprehensively informed about the entire Carl Stahl Kromer product range and will provide competent, extensive advice at any time. We will react promptly to all your queries and look forward to assisting you. We will be happy to discuss individual questions, problems, and suggestions. We use the entire range of modern media to communicate – however you want. After the first telephone conversation or written contact, video conferences or personal meetings can of course be arranged. Customer service and outstanding consulting is a top priority for us.
A special service we offer is our international training measures and seminars. In them, you can find out all important information about Kromer spring balancers and learn to maintain and repair them on your own. You can also acquire a qualification that will allow you to perform technical inspections on your cable hoists. We would like to contribute to our customers and users becoming specialists in the handling of our devices so that they are not regularly reliant upon external assistance. This avoids errors in use, reduces costs, and extends the cable hoist service life. We would be happy to provide you with information and send you our current dates and offers.
Wherever repairs are cost-effective, Kromer offers you comprehensive replacement part support for large cable hoists. All installed parts, from screws to springs, are available individually and can be re-ordered. Suitable replacement parts are generally available even for older devices. This ensures a very long service life for your spring balancers and zero-gravity balancers.